Fitbit occasionally releases free feature enhancements and bug fixes for your device through firmware and Fitbit OS updates. For details about each type of update, see andFor troubleshooting instructions, see Skip to:.How do I update my Fitbit device?Before you begin the firmware update, charge your device and confirm you have the latest version of the Fitbit app installed on your phone or tablet. Note the following:. If you update your device at midnight (when your step count resets) you may see an inaccurate step count for 24 hours. Updates may take up to an hour or more to complete. Leave on all-day sync and let the Fitbit app run in the background on your phone, which allows a small portion of the firmware update to download to your Fitbit device each time you sync. To check that all-day sync is turned on: In the Fitbit app, tap the Today tab your profile picture your device image confirm All-Day Sync is on.
Screenshots
Firmware updates only become available if you turn on all-day sync and allow the Fitbit app to run in the background. You may need to adjust your phone's settings to allow the Fitbit app to run in the background. With your charged Fitbit device nearby, open the Fitbit app. Tap the Today tab your profile picture your device image. Tap the pink Update button.
This option only appears if an update is available. Follow the on-screen instructions and keep the device close to your phone, tablet, or computer during the update. After you start the update, a progress bar appears on your device and in the Fitbit app until the update is complete. If you have trouble updating your device, see. Confirm you have the latest version of Fitbit Connect:. Click the Fitbit Connect icon located near the date and time on your computer.
Click Open Main Menu. Click Troubleshooting. Below the Fitbit Connect number, click Check for updates. Go back to the main menu and click Check for device update. When prompted, log in to your Fitbit account. If an update is available, follow the on-screen instructions and keep your device close to your computer during the update.
After you start the updates, a progress bar appears on your device and in Fitbit Connect until the update is complete. If you have trouble updating your device, seeHow do I update the firmware on my Fitbit scale?Your Fitbit scale automatically checks for updates.
When an update is available, the scale downloads and installs the update. If you step on your scale and see a progress bar, the scale is currently checking for updates.
Wait until it's done to complete a weigh-in.How do I find the version number for my Fitbit device?In the Fitbit app, tap the Today tab your profile picture your device image. The firmware version number appears under your device's name.On the fitbit.com dashboard, click the gear icon and select your device to find the firmware version.On certain Fitbit devices, find the firmware version in the Settings app About or Device Info.